Platform Safeguards

1. Before Access

At launch, every customer is vetted before they can send bulk email or SMS through shared infrastructure. Applicants provide verified business identity, prove domain ownership, describe their use case, attest to how their contact lists were obtained, and accept the Acceptable Use Policy. Higher-risk cases get human review. See Customer Vetting for the published criteria.

2. Automated Controls

Once a customer is live, automated controls watch for abuse patterns against defined thresholds, without publishing those thresholds:

• Complaint, bounce, and sending-velocity monitoring
• Content scanning for prohibited and deceptive patterns
• Anomaly detection on unusual sending behavior
• Staged ramp-up for new senders
• Per-tenant isolation so one customer’s behavior cannot affect another’s deliverability

3. Human Controls

Automation is not enough. We manually review escalated and flagged cases and higher-risk use cases. Abuse reports go to security@briovela.com with a committed triage path. We read them, investigate, and act.

4. Graduated Enforcement

Our standard ladder is: educate → warn → throttle → suspend → terminate. Egregious violations (illegal content, phishing, malware, threats, or conduct that jeopardizes provider relationships) can skip steps and result in immediate suspension. We cooperate with providers and carriers on investigations, as permitted by law and our Privacy Policy.

5. Compliance Alignment

• TCPA / CTIA / CAN-SPAM alignment for messaging and email
• A2P 10DLC brand + campaign registration on behalf of customers
• STOP / HELP honored at the platform level
• Consent recorded per contact (consent-ledger concept; full platform ledger lands with the product build)

Security posture details live on /trust/security.

6. FAQ

Do you publish exact spam thresholds?

No. We publish the control model (what and why). Exact thresholds and detection internals stay internal so they cannot be gamed.

Can one customer hurt another’s deliverability?

No. Per-tenant isolation is a design requirement so one customer’s behavior cannot poison another’s sending reputation.

How do I report abuse?

Email security@briovela.com. We triage reports and act on validated ones.